Technology Should Help, Not Hurt Business Control
Swordfish strives to make our fully-hosted voice service the best it can be. Because of this, we include integrations with some of the best CRM and support software in the world. This includes Salesforce, Office 365, Zoho and many more with Zulu UC! With a tightly integrated communications network, you will be able to control your technology and not the other way around. Wouldn’t be nice to:
- Receive Instant information about contacts and leads for each inbound or outbound call?
- Identify new opportunities and address issues faster with instant information?
- Streamline tickets to foster better quality and quantity of customer information?
- Make and receive calls through your CRM platform account via any voice network device?
- Have your system match customers with their favorite support agents, automatically?
- Stop hearing about how “other companies” are doing CRM better than you?
How CRM Platform Integration Benefits Your Company
Customers will appreciate instant recognition they will receive and the quick access to relevant information about their accounts.
Our integration boosts your teams ability to track multi-channel performance and optimize the sales cycle, all from one platform.
Our integration boosts your teams ability to track agent performance and optimize the support cycle, all from one platform.
Swordfish came to our rescue. How they designed a system that has such a broad range of functionality on such a reliable platform for such a low price point is beyond me. We love the quality of the service in our call center…the available integration package has given us a powerful opportunity to improve our customer service.Brad Green