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Swordfish in your practice provides great advantage.

From the front desk to the billing department, Swordfish has the reliability and features you need so you can focus

on what you’re good at – helping your patients.

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High Tech Communications for Your Practice

You know emergencies happen any where at any time. The features and flexibility of a cloud based hosted system has your health care practice covered. From dynamic emergency call routing for triaging and handling your patient communications, even after hours, to instant notifications so you’re always in the know, in or out of the office. Here are just a few of the advantages Swordfish delivers:


  • High grade security and encryption in order to comply with privacy guidelines
  • Standard features that simplify the day-to-day operations of healthcare facilities
  • Intelligent call centers make it easier to operate and manage heavy call volumes
  • Call monitoring and recording are excellent training and administration tools
  • Play music or promotional messages to callers that are on hold or in queue
  • Mobility capabilities keep your team seamlessly connected in practice, on call or even during off hours

Protected Communications
for HIPAA Compliance

You care about HIPAA compliance in your communications. We can help.

  • Encryption across all comunication channels

  • Recording and defined patient record retention

  • HIPAA inclusive Business Associate Agreement

Advanced Features Designed for your Medical Practice

A complete end-to-end phone system capable of managing, tracking, and recording all your calls.

  • Call Recording

  • Find Me / Follow Me

  • Automatic Call Routing

  • Custom Greetings

  • Skills-based Routing

  • Call Detail Reports

  • Appointment Confirmation

  • Conference Bridges

How Swordfish Business Benefits your Medical Practice


Never worry about your office line ringing when your not around. Make your office phone route to your cell when you are on the go. No matter where you are.

Better Compliance

From HIPAA to HITECH, our compliance tools, like call recording, detailed reports, and internet faxing help ensure your firm is always compliant.


Patient Communication

A virtual assistant ensures your patients are routed to who they need on the first call. Custom branding allows you to distinguish your practice from all others.

Types of Healthcare Providers With Which We Work

  • Private Healthcare Practices
  • Urgent Care Providers
  • Specialty Practices
  • Surgical Centers
  • Dentist Offices
  • Psychology Providers
  • Outpatient Clinics
  • Rehabilitation/Physical Therapy
  • Assisted Living Communities
  • Life Care Centers


  • Nursing Home Facility
  • Emergency Medical Services
  • Oral Surgeons/Specialists
  • Community Health Center
  • Home Health Care & Elderly Care


Swordfish replaced our proprietary IP system that was expensive to maintain, consolidated our services, dramatically cut our costs, made it easy to administer our system, deployed a centralized call center, created the ability for us to work from anywhere and, most importantly, created one unified system at all of our locations.

David Demik

CFO, Innovative Healing

A Measurable Impact on Your Patient Communications

We understand. Your practice needs to have a phone system that’s reliable, compliant, and provides features designed for you.

  • PHONE SYSTEM UPTIME 99.999% 99.999%

We work the way your practice already works.

Equip your staff to better serve your patients with integrations to the EHR and PMS software they already use.

Swordfish Business is a powerful tool for your Practice.

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